Refund & Cancellation Policy

Effective date: 3 November 2026 · Operator: Making Soul Studio. If this English version differs from the Korean version, the Korean version prevails, except where the law of your country requires otherwise.

1. Cancelling a Subscription

• You can cancel at any time with “Cancel plan” or “Manage billing” in the workspace (mypettoon.com/app/).
• After cancelling, you will not be charged again and can keep using the Service until the end of the period you paid for. When that period ends, remaining plan credits expire; top-up credits remain.

2. Refunds

1. Your statutory rights come first. Cancellation and refund rights that the law and our reseller’s refund policy give you take priority over this policy. For example, if the reseller’s policy gives consumers in Korea an unconditional right to cancel within a set period after the transaction (delivery) for a full refund, that right applies first; consumers in the EU and UK also have withdrawal rights under their laws. Items 2 to 7 are refund rules the Company offers in addition to those rights.
2. Monthly subscriptions and top-up packs: if you ask within 14 days of a payment, we refund the share of that payment’s credits you have not used. If you have used none, we refund in full.
3. Yearly subscriptions: a yearly plan receives the first month’s credits at payment and one month’s credits each month after that. One month’s price is one twelfth of the yearly payment.
   • If you ask within 14 days of payment, we refund the unused share of the first month’s credits and the months whose credits have not yet been granted.
   • If you cancel after 14 days, we refund the months whose credits have not yet been granted.
4. Credits already used: using credits to make scripts or pictures starts the delivery of that share of digital content. We state this on the pricing page and in this policy before you pay, and you can try the Service with the trial credits of a new account before paying. So the share for credits already used may not be withdrawable under Article 17(2)(5) of the Korean Act on Consumer Protection in Electronic Commerce. This does not limit the rights in item 1, or withdrawal when the content you received differs from what was displayed, advertised or agreed (Article 17(3): within 3 months of receipt and within 30 days of when you learned or could have learned of it).
5. Cancellation of a purchase made by a user under 19 without a legal guardian’s consent follows section 3 of the Terms of Service.
6. If a script or picture clearly fails because of a server error, its credits are returned automatically.
7. When a payment is refunded, we reclaim the refunded share of the credits that payment gave you, within the credits you have left at that time.

3. How to Request

• Email contact@makingsoulstudio.com with your sign-in email and the receipt from our reseller, or use the reseller’s link in your receipt email.
• We process requests within 3 business days. Our reseller refunds to your original payment method; your bank may take a few more days.

4. Changing Plans

• Upgrading within the same interval: the prorated difference is charged immediately. We add the difference between the credits you already received this billing period and the new plan’s monthly allowance right away.
• Downgrading within the same interval: the new plan and its credits apply from your next billing date. For the period you already paid for, you keep your current plan’s credits, and you can undo the change before the next billing date.
• Monthly to yearly: the change applies immediately and a new yearly billing period starts then. The unused part of your monthly payment is deducted. This month’s credits count as the first month of the yearly plan; if the new plan is larger, only the difference is added right away. The second month’s credits arrive a month later.
• Yearly to monthly: once scheduled, the switch happens when your yearly period ends. The first monthly payment is charged then, and the new monthly credits are added. You can cancel the scheduled switch until it happens.
• Subscriptions with a scheduled cancellation or an overdue payment cannot be changed.

5. Discontinuation

If we discontinue the Service, we will give at least 30 days’ notice and refund remaining paid periods and unused top-up credits.

6. Contact

contact@makingsoulstudio.com · +82-50-6532-2453